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2. I can't find the information that I'm looking for on the website - what should I do?
3. I do not see my country's flag on the website. How can I view in my language?
4. How should I use this site and where do I find the information that I need?
5. How do I view brochures?
6. Where can I find information on such items as currency exchange, taxes, health and medical and voltage/adapters?
7. How can I find a travel agent to assist me?
8. Can I book travel accommodations myself?
9. How do I change or cancel the hotel I booked on DiscoverAmerica.com?
10. How can I participate in the online traveler community?
11. How can I change my user name and password for the online traveler community?
12. How do I report a story that is inappropriate in the traveler community?
13. I have submitted a story and/or photo on DiscoverAmerica.com. When will I see the items I submitted on the website?
14. May I delete my online traveler community account?
15. Do I need a visa for leisure or business (non-immigrant) travel to the US?
16. How can my organization learn more about advertising and content opportunities on DiscoverAmerica.com?
17. How can my organization learn more about partnership opportunities with Discover America LLC?
18. Where should press and media inquiries be directed?
DiscoverAmerica.com was developed under a cooperative agreement between U.S. Travel and the U.S. Department of Commerce. The website is owned and operated by Discover America LLC which is a wholly owned subsidiary of TIA, a U.S. based, non-profit organization representing the travel industry whose mission is to promote and facilitate travel to and within the U.S.
Back To TopFirst, read the FAQs below to see if your question is answered.
Next, use “Site Search” in the top right hand side of all pages.
If you are unable to find what you are looking for go to the "Contact Us" section of the site and let us know how we can help.The link to “Contact Us” can be found on the bottom of every page on the site.
DiscoverAmerica.com is currently designed to serve travelers from the UK, Canada, Germany, Mexico and Japan. We will be expanding into new markets in the future. In the meantime, we invite you to view the website from the market with whose language you are most familiar. Please keep in mind that some information on these sites has been tailored just for the markets listed above.
Back To TopWe recommend that you start with our interactive map which can be accessed from the home page and is located on the “Places” section of the site and introduces you to the regions, states, cities and activities that make up the US travel experience.
Discover more about the US through the main sections of our website:
Places – Explore the US by map or directory of regions, states, territories, and cities.
Activities – Search from activity categories to find US destinations that meet your interests.
Stories- Browse traveler stories and photos and learn more from other travelers from your country.
About USA / Entry – Learn about official entry requirements and travel tips.
Booking - Booking travel directly or find a travel agent or tour operator to assist you.
On the city or state home page you are interested in traveling, click on Brochures and select the title of the brochure you will like to view.
Back To TopGo to the “About USA” section and click on Travel Tips.
Back To TopYou may search travel agents and tour operators by clicking on Find an Agent located on the right hand side of most pages on the website or on the Booking section of the site. You must enter at least one field in the search options to receive a list of travel agents or tour operators that can assist you.
Back To TopYes, you may search and book hotel accommodations by clicking on "Book a Hotel" located on the right hand side of most pages on the website or on the “Booking” section of the site or through the “Hotels” section on the city pages. Hotel reservations made on DiscoverAmerica.com are powered by World Choice Travel, a division of Travelocity.
Back To TopHotel reservations made on DiscoverAmerica.com are powered by World Choice Travel, a division of Travelocity. You must contact a customer service representative with World Choice Travel to inquire about your reservations. Please refer to your reservation confirmation emails for a phone number and email address or contact: discoveramerica@cs.travelpn.com or 1-866-463-3761.
Back To TopIf you would like to share a story or upload a photo to DiscoverAmerica.com for the first time, please register by clicking on the register link in the upper right hand corner of any page.
Back To TopLog into your account to view your profile page and click on “Edit your Profile” to change your email address, password or other site registration options.
Back To TopPlease report any story or photo that you feel is inappropriate by using the Report Abuse function that accompanies every story and photo.
Back To TopPlease allow approximately 3 business days to see your submissions.
Back To TopPlease refer to the "Contact Us" section of the site and let us know the email address you used to register on the site. The link to “Contact Us” can be found on the bottom of every page on the site.
Back To TopThe answer depends on a couple of factors including your country of citizenship.
• For citizens of Canada
o If traveling by air, a passport is required.
o If traveling by land or sea, currently either
(a) a passport, passport card or WHTI-compliant document; or
(b) a government-issued photo ID, such as a driver’s license, along with proof of citizenship, such as a birth certificate.
As early as June 1, 2009 requirements for travel by land or sea are expected to change and the U.S. government will begin much stricter enforcement of these new documentary requirements.
Also, please note that upon entry into the United States your photograph and digital fingerprints will be collected. Many countries around the world use biometrics as a way of facilitating the international travel process, protecting travelers against identity theft, and preventing document fraud as well as for security purposes. For more information about these procedures please visit www.dhs.gov/us-visit.
Please contact discoveramerica@smallworldpublications.com.
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